ISO Certificates

ISO 9001:2015 – QUALITY MANAGEMENT SYSTEMS

The certificate is valid for the following scope of operation:
Design, Development, Implementation, Maintenance and Provisioning of IT/ICT
services for external and internal customers from the locations of
IT support and ICT services Division and Strategy and digital Division

Date of Certificate Issue:7th August 2021
Certificate Valid until:6th August 2024
Certified with DAS since:7th August 2015
Certificate Number:DAS95229207/1/Q
ISO/IEC 20000-1:2018 – IT Service Management System

Service management system that supports provision of IT/ICT services
for external and internal customers as per service catalogue
of “Telekom Srbija” a.d. Beograd, from the locations
of IT support and ICT services Division and Strategy and digital Division

Date of Certificate Issue:09.07.2021.
Certificate Valid until:08.07.2024.
Certified since:09.07.2021
Certificate Number:09.07.2021

Company policies (drugačiji layout)

QUALITY POLICY – EXCERPT

The subject of this policy is defining the general directions and principles of activities in the System for
quality management (hereinafter: QMS) established according to the requirements of the current version
of the ISO 9001 standard

IT Service Management System Policy – EXCERPT

The subject of this policy is defining the general directions and principles of the IT/ICT Management System
services (hereinafter: ITSMS) established according to the requirements of the current version of the ISO standard
20000-1.